Deccan Rummy has
earned the tag of being the safest online rummy site in India because of the
safe and secure methods we’ve integrated with payment deposits and withdrawals.
In order to make online money transactions simple & easy, DeccanRummy.com
provides our users with a wide variety of payment options. We have 4 payment
gateways integrated to ensure smooth transactions
1. TechProcess
2. PayUMoney
3. EBS
4. PayTM
We monitor all the transactions to prevent
money laundering, terror funding, and any other malfeasant activity.
Do you have
doubts on payment processing?
Many Customers
have doubts about payment processing. This post will explain the normal
problems faced by the customers while transacting online and the solutions for
it.
Question 1
I tried adding
cash to my account but my transaction failed, I wanted to know what the reason
is?
Answer
Generally,
online transactions fail because of the below mentioned reasons
1.
Session Timeout
2.
Entering Incorrect Card Details
3.
User Authentication errors
4.
Card Limit Reached
Sometimes, there
might be issues with the bank servers or payment gateways. We request you to try after a few minutes
during such instances. Please note that our company is not responsible for
authorization/denial for such transactions, and these come under the terms and
conditions of the payment gateways & banks. Generally, players must check their
internet connection before initiating any online transaction. A stable internet
connection is required to carry out successful transactions.
Question 2
I tried adding
cash to my account and the amount is debited in my account but it’s not
reflecting in My Deccan Rummy account
Answer
If you receive
the transaction success message but the payment isn’t credited to your account
then there are two possibilities:
1. Payment kept
on hold by your bank
2. Payment kept
on hold by the payment Gateway
In either cases,
you can contact our 24/7 instant chat support with your 12 digit Transaction
Reference Number or even mail us to support@deccanrummy.com. Your 12 digit transaction reference number
will be sent as an SMS to your mobiles and as a mail to your email ID which you
can send it to us for investigation. We will investigate what went wrong in
such cases. Upon investigation, if we find that Payment has been kept on hold
by your bank then you must contact the bank to find out the reasons for
blocking. However, if we find that the amount is caught in our payment gateway
then we will immediately credit the amount to your account.
We at
DeccanRummy.com promise all our users an extremely simple and safe payment
process. At DeccanRummy.com, be rest assured that your transaction details and
all personal /financial information remain completely secure.
